Privacy policy

Last updated: July 2026

AM Appliance Mates ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the collection and use of your information as described in this policy.

What Information We Collect

We collect personal information that you provide directly to us, including:

Contact details: Name, phone number, email address, and property address
Order and account information: Delivery address, billing details, ABN (for trade accounts), agency or company name, PO or job numbers
Property information: Property address, appliance details, access requirements, and any notes relevant to delivery or installation
Payment information: Payments are processed through our payment provider (Shopify Payments). We do not store card details on our systems.
Communications: Records of email, phone, or online enquiries with our team
Trade account information: Business name, ABN, contact person, and account preferences

We may also collect non-personal information automatically when you visit our website, including browser type, device type, pages visited, and referring URLs, through cookies and analytics tools including Google Analytics.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including coordinating delivery and installation
Communicate with you about your order, delivery schedule, and any issues
Manage trade account relationships, including invoicing and account support
Provide customer support and respond to enquiries
Send transactional communications (order confirmations, delivery notifications, invoices)
Improve our website and service delivery
Comply with legal and regulatory obligations

We do not use your personal information to send unsolicited marketing unless you have opted in. You may opt out at any time by contacting us at info@appliancemates.com.au.

Disclosure of Your Information

We do not sell your personal information to third parties.

We may share your information with:

Delivery and installation partners: Licensed tradespeople and logistics providers engaged to fulfil your order
Technology providers: Including Shopify (website and payments), Google (Analytics), and email service providers — all subject to their own privacy policies
Regulatory or legal bodies: Where required by law or in response to a valid legal request

Storage and Security

Your personal information is stored on secure systems provided by our technology partners, primarily Shopify. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

No data transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, including for warranty, tax, and legal compliance purposes. Trade account records are retained for a minimum of 7 years in accordance with Australian tax record-keeping requirements.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Complain about a breach of your privacy rights

To exercise any of these rights, contact us at info@appliancemates.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies

Our website uses cookies to support functionality and analytics. You can control cookie settings through your browser. Disabling cookies may affect the functionality of parts of our website.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at appliancemates.com.au/policies/privacy-policy. Material changes will be noted with an updated date at the top of this page.